Shipping, Returns and Size Info
This is for items purchased through the store on this website, not RedBubble, Amazon, and Fine Art America (which have return policies of their own)
BEFORE YOU ORDER — SIZE & FIT
All of our items are made to order and printed just for you. Please review the size chart on each product page carefully before placing your order. We recommend measuring a shirt you already own and comparing it to the size guide.
Because every item is custom-made, we are unable to guarantee exchanges for ordering the wrong size. When in doubt, size up!
ORDER CHANGES & CANCELLATIONS
We begin processing orders quickly after they are placed. If you need to make a change or cancel your order, please contact us as soon as possible, ideally within a few hours of ordering. Once an item goes into production, we cannot guarantee that changes or cancellations can be made.
SHIPPING & FULFILLMENT
All items are printed on demand and typically fulfilled within 2–5 business days before shipping. Shipping times are in addition to fulfillment time.
Estimated delivery after fulfillment:
• USA: 3–4 business days (Standard)
• International: varies by destination (typically 7–20 business days)
Shipping options and estimated costs are shown at checkout. Delivery times are estimates only and are not guaranteed.
Please double-check your shipping address before completing your order. We are not responsible for orders delayed or lost due to an incorrect address provided at checkout.
Note: International customers are responsible for any customs fees, duties, or import taxes that may apply upon delivery.
DAMAGED, MISPRINTED, OR WRONG ITEM
We stand behind the quality of every order. If your item arrives damaged, misprinted, defective, or is the wrong item entirely, please contact us within 30 days of delivery at joe@grafixjoker.com with:
• Your order number
• A clear description of the issue
• Photos showing the damage, misprint, or wrong item
We will review your claim and, if approved, send you a free replacement or issue a refund.
RETURNS & EXCHANGES
Because every item is made to order specifically for you, we do not accept returns or exchanges for:
• Ordering the wrong size or color
• Change of mind
• Buyer’s remorse
We only offer replacements or refunds for items that arrive damaged, misprinted, defective, or incorrect.
LOST PACKAGES
If your package has not arrived and tracking shows no updates, please contact us within 30 days of the estimated delivery date. We will investigate and, if the package is confirmed lost in transit, we will arrange a replacement or refund at no cost to you.
If tracking shows your package as “Delivered” but you have not received it, please first check with neighbors and contact the carrier directly. Unfortunately, we are unable to reship orders marked as delivered by the carrier. You are welcome to contact us and we will do our best to help.
PACKAGES RETURNED TO SENDER
If a package is returned to our fulfillment center due to an incorrect address, undeliverable location, or refusal of delivery, we will notify you by email. You will have the option to have it reshipped to a corrected address (reshipping costs apply). Unclaimed returns are donated to charity after 30 days.
HOW TO CONTACT US
For any questions about your order, please reach out to us at:
Please include your order number and any relevant photos so we can help you as quickly as possible. We aim to respond within 1–2 business days.
This is for items purchased through the store on this website, not RedBubble, Amazon, and Fine Art America (which have return policies of their own)